Marketing Operations Manager
Devoted Health
At Devoted Health, we’re on a mission to dramatically improve the health and well-being of older Americans by caring for every person like family. That’s why we’re gathering smart, diverse, and big-hearted people to create a new kind of all-in-one healthcare company — one that combines compassion, health insurance, clinical care, service, and technology - to deliver a complete and integrated healthcare solution that delivers high quality care that everyone would want for someone they love. Founded in 2017, we've grown fast and now serve members across the United States. And we've just started. So join us on this mission!
Job Description
A bit about this role:
Growth marketing today is a field at the intersection of technology, analytics and psychology. We take an analytical approach to acquiring new customers and delivering business-friendly outcomes.
As a key member of the B2B marketing team, this Manager will oversee operational work across our sales, enrollment, marketing and provider materials. The ideal candidate will demonstrate strong organizational skills, excellent attention to detail and accuracy, a capability for developing and implementing process improvements, strong data manipulation and analytical abilities, and a self-starting attitude. You should have a roll-up your sleeve mentality with a desire to learn, to work across a variety of projects, and to expand your scope by taking on more responsibility.
Your responsibilities and impact will include:
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Manage sales, enrollment, marketing and provider material operations
Manage the development and updates for our enrollment materials web-pages, user-interfaces, and digital kit files
Direct the development of key enrollment assets through coordination with subject matter experts and our creative team
Coordinate the development of key provider and broker marketing assets
Work closely with external vendors to oversee printing and fulfillment activities
Leverage data to stay abreast of the latest trends
Coordinate the delivery and proofing of critical artwork files to vendor platform
Oversee the user settings within our digital storefront platform
Address inquiries and provide assistance to team members as needed
Monitor inventory and coordinate audits regularly
Manage the tracking and validation of fulfillment/storage costs
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Support key analytical and reporting functions
Provide regular reporting updates to key stakeholders across a variety of workstreams
Maintain a firm read on trends using our various team dashboards
Conduct ad-hoc investigations
Utilize data insights to recognize broader trends and share those findings in clear, everyday language
Required skills and experience:
5+ years of experience in marketing, operations, or project management
Strong analytical abilities and deep experience in using Excel/Google Sheets
Strong attention to detail; Able to assess, develop and implement program improvements (process, creative assets, communications, user experience)
Able to critically and creatively problem-solve on the fly
Excellent interpersonal skills, capable of managing multiple stakeholders
Desired skills and experience:
Healthcare or experience in a heavily regulated industry preferred
SQL experience is not required but is a plus
Salary range: $80,000 - $115,000 / year
Our ranges are purposefully broad to allow for growth within the role over time. Once the interview process begins, your talent partner will provide additional information on the compensation for the role, along with additional information on our total rewards package. The actual base salary offered may depend on a variety of factors, including the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job.
Our Total Rewards package includes:
Employer sponsored health, dental and vision plan with low or no premium
Generous paid time off
$100 monthly mobile or internet stipend
Stock options for all employees
Bonus eligibility for all roles excluding Director and above; Commission eligibility for Sales roles
Parental leave program
401K program
And more....
*Our total rewards package is for full time employees only. Intern and Contract positions are not eligible.
Healthcare equality is at the center of Devoted’s mission to treat our members like family. We are committed to a diverse and vibrant workforce.
Devoted is an equal opportunity employer. We are committed to a safe and supportive work environment in which all employees have the opportunity to participate and contribute to the success of the business. We value diversity and collaboration. Individuals are respected for their skills, experience, and unique perspectives. This commitment is embodied in Devoted’s Code of Conduct, our company values and the way we do business.
As an Equal Opportunity Employer, the Company does not discriminate on the basis of race, color, religion, sex, pregnancy status, marital status, national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.