Clinical Education Trainer
Devoted Health
At Devoted Health, we’re on a mission to dramatically improve the health and well-being of older Americans by caring for every person like family. That’s why we’re gathering smart, diverse, and big-hearted people to create a new kind of all-in-one healthcare company — one that combines compassion, health insurance, clinical care, service, and technology - to deliver a complete and integrated healthcare solution that delivers high quality care that everyone would want for someone they love. Founded in 2017, we've grown fast and now serve members across the United States. And we've just started. So join us on this mission!
Job Description
A bit about this role:
The Clinical Education Trainer represents an amazing opportunity for an ambitious leader ready to take on a role in training and developing colleagues and improving the effectiveness of the team. As a trainer for the Longitudinal Program in Devoted Medical, you will be responsible for designing, implementing, and continuously improving our onboarding and continuing education curriculum. You will also serve as one of the leaders to shape the team’s growth including orientation timelines, workflow development, implementation of educational updates and working with leadership to mentor staff needing development.
The roles being trained are critical in building trusting patient relationships and empowering patients to live healthy, dignified, independent lives. The team that you will be training has multiple primary responsibilities including: in-home visits to see patients, front-line patient advocacy & community resource connection, care navigation/coordination, and wellness & life skills coaching.
This position will collaborate with the Longitudinal leadership team and the Clinical Education team to develop a deep understanding of the service lines and their educational and training needs. As a program trainer, you will create a technological environment for learning delivery and manage content for learner digestion to promote an organized positive learning climate so that learners are engaged and motivated to seek clarity, enhance their abilities, perform new tasks and apply knowledge.
Required skills and experience:
2+ years in a clinical training and/or training program management role
Utilization of content development and audio/video editing tools within the last 2 years
Experience designing, delivering and assessing learning and training programs within the last 2 years
Experience working in an interdisciplinary team
Desired skills and experience:
Bachelor’s Degree in Education or Technology (or related field)
Experience with working in several different technology platforms and a quick learner to understand new systems
Experience with project management preferred
Your Responsibilities and Impact will include:
Build and maintain team curriculum: create new training content, edit existing content, deliver that content, and develop evaluation instruments to gauge effectiveness of the training program
Design and implement the onboarding process for new employees, including organizing, scheduling, training, shadowing, reverse shadowing, providing support, and ramping into full productivity. This will involve close collaboration with preceptors, supervisors, and other program leaders.
Work closely with other trainers to organize, implement, and evaluate onboarding and in integrating Interdisciplinary Team Care into training
Work closely with leadership to collaborate on performance enhancement strategies as well as creation of continuing education as needed
Travel to markets for in-person shadowing and training of in-home staff
Collaborate cross-functionally among care team roles and Devoted Medical Group functions to design cohesive, user-friendly workflows and training
Organize, train, and coach preceptors as well as collaborate regularly to evaluate the success of onboarding program/process
Collaborate closely with supervisors to ensure successful onboarding of the team, seamless training of new workflows, and ensuring successful team member/patient interactions including providing clear performance summaries of new hires to enable performance management
Develop systematic organization of learning management system (LMS) materials for distribution and maintain schedules of review to ensure knowledge and training resources are current and accurate
Develop content for learning consumption through instructional design processes
Salary Range: $54,000 - $77,000 / year
Our ranges are purposefully broad to allow for growth within the role over time. Once the interview process begins, your talent partner will provide additional information on the compensation for the role, along with additional information on our total rewards package. The actual base salary offered may depend on a variety of factors, including the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job.
Our Total Rewards package includes:
Employer sponsored health, dental and vision plan with low or no premium
Generous paid time off
$100 monthly mobile or internet stipend
Stock options for all employees
Bonus eligibility for all roles excluding Director and above; Commission eligibility for Sales roles
Parental leave program
401K program
And more....
*Our total rewards package is for full time employees only. Intern and Contract positions are not eligible.
Healthcare equality is at the center of Devoted’s mission to treat our members like family. We are committed to a diverse and vibrant workforce.
Devoted is an equal opportunity employer. We are committed to a safe and supportive work environment in which all employees have the opportunity to participate and contribute to the success of the business. We value diversity and collaboration. Individuals are respected for their skills, experience, and unique perspectives. This commitment is embodied in Devoted’s Code of Conduct, our company values and the way we do business.
As an Equal Opportunity Employer, the Company does not discriminate on the basis of race, color, religion, sex, pregnancy status, marital status, national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.