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SUMMARY:

The IT Operations Specialist is pivotal in maintaining optimal functioning of the IT department's day-to-day operations. This role encompasses overseeing business systems infrastructure, managing both in-house teams and external contractors, and ensuring systems are secure, efficient, and aligned with ITGC controls. The IT Operations Specialist collaborates closely with technical staff to maintain and enhance system capabilities, ensuring operational activities are aligned with organizational goals.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

To perform this job successfully, an individual must be able to perform essential duties and responsibilities satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Develop and implement operational policies and procedures to ensure alignment with industry best practices and compliance standards.
• Coordinate with project managers and technical teams to ensure seamless implementation of IT strategies that support operational requirements.
• Conduct regular risk assessments for IT operations, identifying potential vulnerabilities and implementing mitigation strategies.
• Facilitate communication between IT team members, departments, and external vendors to ensure clear understanding of operational objectives and progress.
• Oversee access management, ensuring secure and appropriate access controls are maintained and reviewed periodically.

REQUIREMENTS & QUALIFICATIONS:

The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Bachelor's Degree in Information Technology, Computer Science, or a related field.
• Minimum of 5 years experience in IT business operations management, with proven experience in supporting IT services and teams.
• Strong background in implementing and managing ITGC controls and compliance frameworks.
• Proficiency in using IT operations and project management software to streamline workflows and enhance system performance.
• Experience in CRM and ERP administration, with a preference for Salesforce and NetSuite, demonstrating a capability in supporting enterprise system operations.
• PMP or ITIL certification preferred.

ADDITIONAL SKILLS AND COMPETENCIES:

• Ability to multitask.
• Agreeable people skills as you will be the primary interface to
• Communication Proficiency
• Technical Capacity and Proficiency
• Stress Management/Composure
• Personal Effectiveness/Credibility
• Problem Solving/Analysis
• Sense of Urgency
• Proficient in English, as well as the local language

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Individual will be required to lift 25lbs without harm, be able to work in a standing position for an hour at a time.
• Sit for a prolonged period.
• Utilize hand and finger dexterity.

Cytek is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, gender identity, sexual orientation, national origin, genetic information, disability status, veteran status, or any other characteristic protected by law.