Claims Manager
Centivo
We exist for workers and their employers -- who are the backbone of our economy. That is where Centivo comes in -- our mission is to bring affordable, high-quality healthcare to the millions who struggle to pay their healthcare bills.
As a Claims Manager, you will be responsible for the oversight and management of health claims processing for our self-funded employer groups. You will have direct management of claim supervisors, subject matter experts (SME), and/or support roles who are responsible for the accurate processing and ancillary support of health care claims on behalf of the employer plan and members benefits and will set and monitor productivity goals and claim quality metrics. You will work across functional teams within Centivo to manage and resolve dependencies impacting backlog and turnaround time goals and with Quality/Training and System Configuration teams to ensure standard processes are established, policies are enforced, and issues are mitigated through collaborative decision making. You may also have direct oversight and management of appeals, subrogation, and overpayment/refunds.
Responsibilities Include:
Working under the guidance of the Director- Claims Management, you will:
Demonstrate knowledge and understanding of benefit administration for self-funded healthcare plans.
Directly support the client relationship and implementation process by being a collaborative partner with teams responsible for client-facing issue resolution
Maybe a direct point of contact for clients, vendors or providers that require relationship owners.
Ensure that metrics are established and monitored to ensure claims are processed and paid in accordance with benefit plans, pricing agreements, and required authorizations.
Manage the inventory of claims against standard service level agreements (SLA’s).
Educate and mentor claims staff and ensure proper application of client benefit plans to claims processed at the required quality and production metrics. This includes establishing performance plans for those falling below expectations and appropriate coaching and mentoring to achieve improvement.
Provide reports to department leaders on claim inventory, production, turn-around lag, and quality metrics.
Create work plans to reduce claim inventory, including management of overtime hours that are appropriately monitored for cost-effectiveness.
Develop policy and procedures to ensure that benefit plans and claim standards are properly administered; assist in developing policies and procedures for operations, and monitor claim staff for compliance.
Accountable for positively influencing the morale of the department employees, including setting achievable goals, fostering teamwork by involving team in the design/implementation of solutions to problems
Responsible for establishing annual goals for staff that align with organization strategies and personal growth and can provide timely and constructive feedback on performance
A liaison for the claims on various projects and/or initiatives including testing needs to support system implementations and/or upgrades
May also have direct ownership and responsibility for vendor and network partners, invoice management for vendors, overpayment and recovery process, subrogation and appeals management, external pricing strategies, and continual process improvement initiatives
Performs other duties as deemed essential and necessary.
Qualifications:
Required Skills and Abilities:
Proficient experience in MS Word, Excel, Outlook, and PowerPoint required.
Understanding of health insurance benefit administration in a Self-Funded environment
Strong leadership and team management skills, with the ability to communicate effectively with others
Demonstrate abilities with process development and improvement as well as change management.
Ability to read and understand various forms, documentation, files, and information within the department.
Excellent verbal and written communication skills; ability to speak clearly and concisely, conveying complex or technical information in a manner that others can understand, as well as ability to understand and interpret complex information form others, including but not limited to reimbursement policy standards
Strong interpersonal skills, establishing rapport and working well with others
Experience:
At least 5 years of experience with self-funded health care plans, and experience in a Third-Party Administrator (TPA) environment.
Must have prior experience with a highly automated and integrated claim adjudication system, such as Health Rules Payer and/or El Dorado-Javelina preferred but not required.
Work Location:
An ideal candidate would be assigned to the Buffalo Office with the ability to work from home on a hybrid schedule.
Centivo Values:
Resilient – This is wicked hard. There is no easy button for healthcare affordability. Luckily, the mission makes it worth it and sustains us when things are tough. Being resilient ensures we don’t give up.
Uncommon - The status quo stinks so we had to go out and build something better. We know the healthcare system. It isn't working for members, employers, and providers. So we're building it from scratch, from the ground up. Our focus is on making things better for them while also improving clinical results - which is bold and uncommon.
Positive – We care about each other. It takes energy to do hard stuff, build something better and to be resilient and unconventional while doing it. Because of that, we make sure we give kudos freely and feedback with care. When our tank gets low, a team member is there to be a source of new energy. We celebrate together. We are supportive, generous, humble, and positive.
Who we are:
Centivo is an innovative health plan for self-funded employers on a mission to bring affordable, high-quality healthcare to the millions who struggle to pay their healthcare bills. Anchored around a primary care based ACO model, Centivo saves employers 15 to 30 percent compared to traditional insurance carriers. Employees also realize significant savings through our free primary care (including virtual), predictable copay and no-deductible benefit plan design. Centivo works with employers ranging in size from 51 employees to Fortune 500 companies. For more information, visit centivo.com.
Headquartered in Buffalo, NY with offices in New York City and Buffalo, Centivo is backed by leading healthcare and technology investors, including a recent round of investment from Morgan Health, a business unit of JPMorgan Chase & Co.