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Claims Processor



Buffalo, NY, USA
Posted on Thursday, May 9, 2024

We exist for workers and their employers -- who are the backbone of our economy. That is where Centivo comes in -- our mission is to bring affordable, high-quality healthcare to the millions who struggle to pay their healthcare bills.

Centivo is looking for Claims Processors to join our team!

As a Claims Processors you will manage and processes healthcare claims for our self-funded employer groups. Health care providers treat patients, then file medical claims to receive payment from the patient’s Benefit Plan. Claim Processors review and assess the claims, adjudicating payment to the provider on behalf of the Plan if a claim is covered by the patient’s Benefit Plan. Claims Processors are responsible for working closely with the Claims Supervisor, Account Managers, System Configuration and Quality Assurance Team in ensuring that claims received by Centivo are adjudicated in a timely manner and accurately. Claims Team roles are based on skill level and increased responsibilities.

What you’ll do:

  • Adjudicating claims in assigned work queues based on Centivo’s written Policies and Procedures and the terms of the Summary Plan Documents (SPD’s) for Centivo’s clients.
  • Diligently reviewing all system-generated edits which have been applied to claims in the Claims Processor’s assigned queues prior to releasing the claims to ensure benefits are being applied per the client’s SPD and client funds are being appropriately managed.
  • When the Claims Processor believes there may be an issue or inconsistency in the interpretation of a Plan as the system is applying benefits, immediately route the claim to the Plan Build/System Configuration Team for resolution.
  • When the Claims Processor is unable to resolve an edit based on the provider selection, the pricing and/or usual and customary discrepancies, immediately route the claim to the Provider Maintenance and/or Pricing teams for resolution.
  • When the Claims Processor is unable to resolve an edit based on the information included with or attached to a claim, appropriately deny the claim for additional information, and generate correspondence to the participant or provider concisely explaining data needs. When such additional data is received, reopen the denied claim, and re-adjudicate based on the information.
  • Maintain daily, weekly, and monthly required production levels documented in Claims Department Policies and Procedures.
  • Participation in Departmental quality improvement efforts and bring forward process improvement suggestions that will improve efficiencies; question a process or policy that creates additional steps or work on the Claims Processor and suggest an alternative solution.
  • Processes claims in accordance with established policies and procedures, contacting providers as needed, completing tasks under moderate supervision. Responsible for meeting the production and quality goals determined by the department leadership.
  • Increased responsibilities, which may include assisting and mentoring less experienced team members, participating in various initiatives or projects within the Claims Delivery Team, documenting processes, performing advanced tasks, supporting high dollar reviews, and overpayments/refunds.

You should have:

  • Have prior experience with a highly automated and integrated claims processing system.
  • Knowledgeable about healthcare claims, medical coding, and rules applicable to Benefit Plans.
  • Critical thinking skills and willingness to make independent decisions with little supervision.
  • High School diploma or GED required
  • Excellent oral and written communication skills.
  • Proven ability to work in a fast-paced environment managing multiple issues with pressure of production schedules and deadlines.
  • Proven ability to work independently for majority of day.
  • Proficiency in Microsoft Office applications and other web-based software applications.
  • Ability to learn new proprietary computer systems.

These are not required, but would be nice to have:

  • Associate or bachelor’s degree preferred


  • An ideal candidate would be assigned to the Buffalo Office, with the ability to work from home as a hybrid, once production and quality metrics are met and maintained.
  • Must be available during standard working hours and willing to work overtime as business need requires.

There will be a Knowledge Assessment administered during the interview process.

Pay Transparency
The ranges we place in our job postings reflect what we anticipate to be the minimum to maximum of the base salary for this role. Additionally, our overall benefits package includes a few things you may consider towards a total compensation such as bonus, health benefits (some employer paid), PTO, and equity option grants.

Salary Range
$18$20 USD

Our Values:

  • Resilient – This is wicked hard. There is no easy button for healthcare affordability. Luckily, the mission makes it worth it and sustains us when things are tough. Being resilient ensures we don’t give up.
  • Uncommon - The status quo stinks so we had to go out and build something better. We know the healthcare system. It isn't working for members, employers, and providers. So we're building it from scratch, from the ground up. Our focus is on making things better for them while also improving clinical results - which is bold and uncommon.
  • Positive – We care about each other. It takes energy to do hard stuff, build something better and to be resilient and unconventional while doing it. Because of that, we make sure we give kudos freely and feedback with care. When our tank gets low, a team member is there to be a source of new energy. We celebrate together. We are supportive, generous, humble, and positive.

Who we are:

Centivo is an innovative health plan for self-funded employers on a mission to bring affordable, high-quality healthcare to the millions who struggle to pay their healthcare bills. Anchored around a primary care based ACO model, Centivo saves employers 15 to 30 percent compared to traditional insurance carriers. Employees also realize significant savings through our free primary care (including virtual), predictable copay and no-deductible benefit plan design. Centivo works with employers ranging in size from 51 employees to Fortune 500 companies. For more information, visit

Headquartered in Buffalo, NY with offices in New York City and Buffalo, Centivo is backed by leading healthcare and technology investors, including a recent round of investment from Morgan Health, a business unit of JPMorgan Chase & Co.