The Role:

The Sales Enablement Specialist will play a hands-on role in strengthening the training and process discipline within Carrot’s Commercial organization. As an individual contributor, you will design, deliver, and continuously improve onboarding, skills development, and ongoing training for Commercial team members across all channels. You will drive optimization and scalability of sales-related processes, ensuring our Commercial team operates efficiently, consistently, and in alignment with business strategy.

Key responsibilities:

• Independently design, facilitate, and improve sales onboarding and training programs to support skill development, Carrot product knowledge, and understanding of the healthcare/industry landscape.
• Actively participate in planning, developing session content, and executing Commercial Kickoff (CKO) and Sales Summit training programs, coordinating logistics, supporting training delivery, and ensuring alignment with established sales processes and operational best practices.
• Contribute to the execution and continuous enhancement of standardized sales processes and workflows, supporting efficiency and consistency across the Commercial team.
• Actively measure and assess the effectiveness of training sessions and process adoption using data and key performance metrics; recommend and implement improvements based on insights.
• Collaborate with colleagues in Product, Marketing, and Commercial to ensure training and process initiatives are aligned with organizational goals and sales strategy.
• Serve as a point of contact for process-related questions and assist in resolving operational or workflow issues within Sales Enablement initiatives.
• Keep current on industry trends and competitor best practices in sales training and process, proactively incorporating new learnings and suggestions into ongoing programs.

The Team:

The Sales Enablement team is responsible for equipping Carrot’s Commercial team with the training, process, and content needed to drive an effective sales process and ultimately exceed revenue goals. The Commercial organization is made up of our sales distribution channels (Employer, Consultant Relations, Health Plan, and Partnerships), all uniquely responsible for ensuring a consistent and thriving new business growth strategy.

This role will report into our Senior Manager, Training of Sales Enablement. The Sales Enablement team specializes by function, supporting the entire Commercial team with strategic programming.

This position will include travel for in-person Commercial training, such as CKO.

Minimum Qualifications:

• Bachelor’s degree.
• 2+ years of experience in Sales Enablement, sales training, or a similar role within a high-growth, technology-driven company or healthcare-related industry.
• Demonstrated ability to independently design, facilitate, and improve onboarding and ongoing training programs that enhance sales skills, Carrot product knowledge, and healthcare/industry understanding.
• Solid understanding of the health benefits sales process.
• Strong communication and presentation skills, with an ability to clearly convey complex information to various audiences.
• Analytical, data-driven mindset—skilled in using key performance metrics and feedback to measure training and process effectiveness and recommend targeted improvements.
• Proficiency in utilizing sales enablement or CRM tools (such as Highspot, Salesforce) to support delivery, measurement, and optimization of training and process initiatives.
• Experience collaborating across functions (e.g., with Product, Marketing, and Commercial teams) to ensure alignment of training and process programs with organizational goals.
• Comfortable managing multiple priorities or projects in a fast-paced, dynamic environment, with a high attention to detail and adaptability.
• Strong interest in continuous learning and professional development, actively seeking feedback and new skills relevant to sales training and process improvement.

Preferred Qualifications:

• Experience supporting or optimizing training and sales processes for multiple channels.
• Familiarity with knowledge management systems, process documentation, or implementing scalable onboarding/training initiatives.
• Demonstrated interest in Carrot’s mission to achieve fertility care for all.

Compensation:

Carrot offers a holistic Total Rewards package designed to support our employees in all aspects of their life inside and outside of work, including health and wellness benefits, retirement savings plans, short- and long-term incentives, parental leave, family-forming assistance, and a competitive compensation package. The starting base salary for this position will range from $71,000.00 - $89,000.00. Actual compensation may vary from posted base salary depending on your confirmed job-related skills and experience.

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