Shift: US

Location: Trivandrum

Skills you are expected to acquire

- Thorough knowledge of Carestack - workflows, features and reports. Should be able to provide solutions to new customers leveraging existing features

- Knowledge of the competitive PMS products. Gaps w.r.t Carestack. Workflows that behave differently and can create potential friction

- Understanding of Practice operations and how and when they use Carestack features.

- Understand custom reporting requirements and how they can be solved using existing reporting frameworks.

- Understand the data conversion challenges, typical data entities that may need special attention post-migration

- Know Carestack setup in great detail. Own creation of all master data setup that is required before onboarding, outside the purview of migration

Responsibilities – Leveraging the skills

- Coordinate with the data conversion team for every new onboarding to establish proper data conversion across all data fields.

- Validate the Sandbox environment for accuracy of migrated data and any discrepancies due to product workflow differences.

- Speak to the Customer POC and validate the sandbox environment. Highlight potential risks

- Highlight the potential challenges well in advance and coordinate with PM, Engineering and Data conversion teams to find a solution

- Broadcast & document solutions and decisions taken with the customer POC to the implementation leads

- Speak to the customer POC regularly to find any specific concerns with CS migration or specific expectations that the Implementation lead should prepare for during training.

- Speak to the customer POC to validate the setup and the Sandbox

- Meet with the Product team and highlight product gaps that are critical for smooth onboarding

- Build a connection and relationship with the Customer POC that can enable him to reach out to you for any quick help during the early days

How will you be measured?

- How well you identified and tackled the migration risks

- Accuracy of the whole setup and data migration process

- Amount of time the Implementation lead had to spend on migration and setup issues

- Customer satisfaction after onboarding.

Note: As part of our interview process, we conduct an initial shortlisting to identify candidates who closely match our requirements. While we strive to notify all applicants about their status, if you do not receive a response from us, please understand that your profile has not been shortlisted at this time.