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Guest Services Associate, Isle of Palms

AvantStay

AvantStay

Isle of Palms, SC, USA
Posted on Monday, May 20, 2024

Who we are

AvantStay delivers exceptional, unique stays for group travelers. The company has built a tech-enabled millennial hospitality brand to be the new standard for group experience. We are venture funded and growing rapidly in the explosive $100+ billion dollar STR industry.


What we are looking for

A Guest Services Associate who will be responsible for assisting with the management of the front office including guest experience management, systems management, and supporting property owner requests. This person will need to be organized in order to handle multiple responsibilities at once.

Must reside in the designated area.

What you'll do

    • Coordinate guest relations, including but not limited to guest check in, concierge services, and reservation information.
    • Notify property manager if any non-routine proposal/invoice will be over $200.00.
    • Create work tickets and dispatch vendors and maintenance technicians
    • Responsible for daily communication with homeowners and guests
    • General upkeep of the office, including management of collateral, office supplies, owner arrival supplies, etc.
    • Complete daily operations check list
    • Monitor guest inbox
    • Ensure all guest rental fees are collected
    • Assist/coordinate owner and guest mailings and special events
    • Provide contractor keys and dispatch if needed
    • Coordinate daily operational needs with front office staff.
    • Attend all scheduled meetings where presence is required
    • Report all safety hazards
    • Adhere to attendance policies and schedules set by the team
    • Perform additional responsibilities as required