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IT Ops Tech II

Artemis Health

Artemis Health

IT, Operations
Salt Lake City, UT, USA
Posted on Tuesday, July 9, 2024
We are seeking a motivated and growth-oriented IT Ops Tier II to join our team in Salt Lake City. You will provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. You will work closely with our IT Operations team and Technology Leadership team on Help Desk and company initiatives.

How you will make an impact

  • Act as initial point of contact for computer and system related concerns from vendors or employees
  • Provide technical support across multiple cross-functional teams
  • Coordinate with other teams and/or specialists to provide solutions
  • Manage IT inventory
  • Troubleshoot, with minimal oversight, a variety of technology areas including OS, Virtual desktops, network equipment, applications, and various other systems
  • Configure and support computer systems
  • Able to multitask in a fast-paced environment
  • Utilize ticketing system to address and resolve IT related issues
  • Able to work on call rotation
  • Other IT operation duties as needed

What we are looking for

  • Ability to work on-site Tuesday, Wednesday, and Thursday
  • 4+ years in a technology-related function or similar role that involves technical support
  • Solid understanding of desktop, laptop, network, wireless, IP phone troubleshooting and configuration
  • Excellent communication skills and the ability to interact with other teams and departments at various levels
  • Ability to touch multiple avenues within IT, such as network gear, firewall setup and troubleshooting connectivity issues
  • Ability to self-manage to drive results