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We are searching for an Implementation Manager to join our fast-growing Implementation team. You have the ability to translate business objectives into compelling solutions and actionable recommendations.

In this role, you’ll get to:

• Manage, maintain and foster relationships with clients during the implementation phase of the customer journey
• Articulate the project technical requirements and expectations to the customer
• Coordinate and lead implementation status meetings across client stakeholders and 1upHealth resources.
• Drive business requirements definition during pre and post sales conversations
• Coordinate with internal 1upHealth and customer resources for the flawless execution of projects
• Ensure all projects are delivered on time within the stipulated scope and budget
• Lead the initiation and planning of a project and ensure technical feasibility
• Create and maintain comprehensive project documentation, including project plans, meeting minutes and RAID logs
• Monitor, track and report on the progress of all assigned projects to the customer and 1upHealth stakeholders
• Perform risk management analysis to reduce project risks
• Employ change management practices in instances where there are changes in project scope or unforeseen complexity
• Configuration of 1upHealth applications tailored to customer-specific requirements
• Work with clients on completion of user acceptance testing in preparation for goLive
• As applicable, partner with the 1upHealth Product team to identify new features and requirements based on customer feedback during the implementation

We are looking for people who have:

• Strong project management skills driving large enterprise-wide programs to completion
• Experience in consulting (or equivalent), ideally with a focus on healthcare
• Excellent interpersonal, public speaking, and written communication skills
• Expertise in managing complex projects and cross functional teams (engineering, data, dev ops)
• Ability to articulate technical topics to lay audiences, such as explaining what an API is
• Strong understanding of the payer marketplace, or the motivation to learn
• High energy level, enthusiastic, and adaptable in a startup environment
• Demonstrated experience selling and/or implementing cloud solutions
• Experience working with cloud service providers like AWS
• Knowledge of healthcare interoperability standards, including HL7 FHIR
• Experience working with healthcare claims and clinical data
• PaaS or Saas implementations experience