Companies you'll love to work for

International Order and Logistics Manager

Semma Therapeutics

Semma Therapeutics

Munich, Germany
Posted on Wednesday, February 7, 2024

Job Description

Job Summary:

Vertex is seeking a highly motivated individual to manage the International order and logistics process for our gene therapy product. The Order Manager, International will be responsible to execute and facilitate the order process, including order management (input, update and monitor), alignment and communication with different internal and external stakeholders, systems reconciliation, troubleshooting, measurement and improvement of the entire process. He/she will collaborate with cross-functional teams in Europe and US including Manufacturing, Commercial Operations, External Service providers and Quality.

This is a Hybrid position based in Munich, Germany.


Order management

  • Leads and is responsible for all aspects of the “cell journey” on daily basis between Vertex and treatment centers.
  • Executes and monitors order process within Vertex’s business System from order generation, changes, shipment through final delivery confirmation
  • Understands for each patient the complexity and proactively prepares for that
  • Leads daily operational calls with internal stakeholders to review daily operations, manages issues and set priorities
  • Conducts scheduled and ad hoc coordination calls with Center Engagement Leads. Discusses the outcome of the calls with Manager and propose action plan
  • Monitors different systems with cell journey data
  • Continuously operates the track and trace system, update it on daily basis and shares data with internal stakeholders.
  • Provides timely updates and instructions to internal and external stakeholders.

Capacity and transportation booking

  • Supports capacity booking at CMO for each patient. Engages with internal stakeholders to mitigate capacity issues on a case by case basis.
  • Continuously monitors performance and brings up capacity utilization/improvement issues and proposes options to manage
  • Provides forecast to Suppliers to plan for aligning capacity and supply
  • Assists the International S&OP process
  • Works with Vertex Global Logistics to execute properly the order processes making sure the on-time preparation and delivery of the shipments

Performance management

  • Updates an issue log for weekly operations review meetings and QBR. Proposes issue resolution to International Order Management Lead
  • Provides input for the regular operations review meetings with country Commercial Teams
  • Continuously monitors nature of exceptions and contributes to the update of the playbook to handle them in a standardized way
  • Supports the refinement of hospital delivery strategy and the review of transportation performance on regular basis
  • Executes order management role according to SLAs and provides input to the KPI system on order process. Proposes actions to continuously improve performance
  • Supports Finance in intercompany invoicing issues

Education and Experience:

  • Bachelor’s Degree in Supply Chain/Manufacturing Operations-related disciplines,
  • Some year of Biotech, Pharmaceutical or CRO company related work experience.



Company Information

Vertex is a global biotechnology company that invests in scientific innovation.

Vertex is committed to equal employment opportunity and non-discrimination for all employees and qualified applicants without regard to a person's race, color, sex, gender identity or expression, age, religion, national origin, ancestry, ethnicity, disability, veteran status, genetic information, sexual orientation, marital status, or any characteristic protected under applicable law. Vertex is an E-Verify Employer in the United States. Vertex will make reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law.

Any applicant requiring an accommodation in connection with the hiring process and/or to perform the essential functions of the position for which the applicant has applied should make a request to the recruiter or hiring manager, or contact Talent Acquisition at