Sr. IT Director, Market Access and Commercial Operations
Vertex is in an exciting time of growth and innovation, and technology and data are valued as strategic assets. The Commercial Technology team in the Data, Technology and Engineering (DTE) organization is seeking an experienced technology leader to head the strategy, planning and delivery of key technology capabilities to support Vertex’s US Market Access and Commercial operations teams that work across therapeutic areas. The Market Access team leads access, contracts, and pricing strategy while the Commercial operations teams lead sales and field effectiveness, market insights, forecasting, pre-launch data acquisition and support commercialization of marketed products and pipeline programs in the US.
Vertex is in a transformational period of growth; we are investing to accelerate our data and technology capabilities to support our scientific mission and prepare for commercialization and launch of our next generation therapies. This Sr. Director role will serve as the technology partner for senior leaders across these business areas and will collaborate directly with these leaders and peers within DTE to build and execute the technology roadmap in support of business strategies, goals, and objectives.
Key Duties & Responsibilities
Trusted partner of the senior business leaders in the US Market Access and US Commercial operations teams, understand their vision, and deliver technology to enable achievement of their goals & objectives.
Engage as a key participant in the strategic business planning process with the commercial partners and represent the role of technology in business transformation.
Lead and develop a high-performing team of business engagement leads, business analysts and technical resources to deliver on prioritized technology projects and enhancements.
Create a technology roadmap to support Go-To-Market strategy projects in the market access, customer (payer and provider) data management, field enablement and commercial operations, aligned to pipeline commercialization timelines for US and Canadian markets.
Develop and manage budgets to enable roadmap and related portfolio of projects.
Oversee a portfolio of projects, programs, releases, and system enhancements, ensuring quality and timeliness of delivery within allocated budget limits.
Proactively offer innovative technologies, solution ideas, and potential business process improvements in pursuit of driving efficiencies and meeting business objectives
Lead full project lifecycle from intake through deployment, communication, change management and team mobilization/ onboarding.
Partner with the technology teams including data management, software engineering and information security to lead execution of prioritized projects and backlogs and enable AI and machine learning capabilities for data science teams to advance business goals.
Manage relationships with the strategic software vendors and service providers providing technology solutions and ongoing operational support for the business area.
Work closely with DTE Compliance, Internal Audit, and Quality Assurance groups as needed to ensure compliance with all appropriate regulations, as well as our DTE system lifecycle and change management requirements
As a people manager within the organization, manage financial accountabilities and human resource responsibilities for assigned staff.
Knowledge and Skills:
Knowledge and experience in US Market Access, Contracts and pricing, trade and distribution, Commercial data and field operations and effectiveness in the biopharma industry
Strong knowledge of modern technologies like cloud computing, cybersecurity, data platforms like AWS, Snowflake and Data bricks and usage of AI/ML capabilities to enable commercialization excellence
Exceptional written and verbal communication skills and ability to present in a clear and concise manner to all audiences
Strong knowledge of, and experience working with, commercial data sets including (but not limited to) claims and prescription, sales channels, customer (payer and provider) hierarchies, market insights, digital engagement, sales and forecasting.
Experience in building productive partnerships with senior business leaders and influencing them to take action
Experience with technology enablement of access and sales operations in primary care or large specialty markets is a plus.
Strong analytical and problem-solving abilities including development of business justification and value propositions
Substantial program/ project management, demand management, resource management and system life cycle expertise
Proven capabilities in people management and building high-performing teams
Proven ability to run operational support and maintenance of large technology environments effectively and efficiently
Prior experience with running IT managed services or outsourced/ offshore teams
Superior MS Office skills, including MS Project & Visio, Excel and PowerPoint Experience
Strong experience in Agile methodology
Education and Experience
Bachelor's degree required (preferably in technology discipline).
12+ years’ experience working in growing technology roles with at least 6-8 years in IT leadership positions
6+ years’ experience in the US Market Access, Commercial data and analytics and technology capabilities including Business intelligence, CRM and Digital Customer Engagement or comparable technologies
Vertex is a global biotechnology company that invests in scientific innovation.
Vertex is committed to equal employment opportunity and non-discrimination for all employees and qualified applicants without regard to a person's race, color, sex, gender identity or expression, age, religion, national origin, ancestry, ethnicity, disability, veteran status, genetic information, sexual orientation, marital status, or any characteristic protected under applicable law. Vertex is an E-Verify Employer in the United States. Vertex will make reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law.
Any applicant requiring an accommodation in connection with the hiring process and/or to perform the essential functions of the position for which the applicant has applied should make a request to the recruiter or hiring manager, or contact Talent Acquisition at ApplicationAssistance@vrtx.com.