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Patient Experience and Program Communications, Senior Manager

Semma Therapeutics

Semma Therapeutics

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See open jobs at Semma Therapeutics.
Marketing & Communications
Boston, MA, USA
Posted on Thursday, December 21, 2023

Job Description

Vertex is seeking a talented communications expert to join our US Pain Business Unit to support our journey to bring forth new options for the treatment of pain. The US Pain Business Unit is preparing for potential commercialization of an investigational novel selective inhibitor of NaV1.8 in acute pain. This individual will be charged with bringing the patient to the center of all we do – given the broad and transient nature of the acute pain population, driving a constant focus on patient centricity.

The Senior Patient Experience and Program Communications Manager is part of the Pain Programs and Patient Support Team and participates in the day-to-day execution of the patient communications strategy that supports those receiving patient support. This role will aim to simplify the patient access experience by developing access and onboarding resources, tools and messaging that help patients with Acute pain obtain access, and engage in their treatment discussions. This individual must share a passion for and commitment to helping patients as well as the vision to continually enhance the patient experience by meeting evolving patient needs and addressing changes from the external landscape.

We are seeking a candidate that has a strong track record in US commercial roles, experience navigating Medical, Legal and Regulatory reviews, demonstrated success leading complex cross-functional workstreams and the ability to drive stakeholder alignment across various levels. The candidate needs must be able to thrive in a fast-paced, innovation-focused and compliance-minded environment. This role is based onsite at our Boston Seaport headquarters and will report to the Director of Pain Programs and Patient Support.

For more information about Vertex’s pain program, visit

To learn more about working at Vertex and our commitment to a vibrant and inclusive culture, visit

Key Duties & Responsibilities

  • Shapes the Programs and PSP brand strategy and tactical plans including evaluating our brand and setting the long term vision, the annual planning process and related patient support communications execution

  • Participate in the creation and execution of tactical plans for patient centric resources and tools to deliver product education, access, reimbursement, and financial assistance etc. related content delivered by Programs and Patient Support

  • Build digital assets and drive awareness through appropriate channels

  • Creates exceptional patient experience through delivering, innovating and building our communications capabilities to address anticipated patient needs

  • Collaborate with US Marketing colleagues to utilize branded product education and unbranded support materials for delivery of tailored patient support to those on a Vertex medicine

  • Cultivate strong partnerships with cross-functional teams including the communications review committee (CRC) and Compliance to support business goals with compliance top of mind

  • Owns agency relationships and performance to meet budget targets and deadlines

  • Drives innovative use of resources and technologies and appropriate mix of channels to enhance the patient experience

  • Liaise with fulfillment partners to manage inventory and ordering of materials

  • Craft relevant talking points that equip the Patient Support Team and Field Teams for their patient and HCPs engagements

  • Establish measurement plans for all owned materials and continuously monitor performance to inform future optimizations or discontinuation

Required Education Level

Bachelor’s Degree in Marketing, Advertising, Business or related field

Required Experience

Requires 6+ years’ experience or equivalent combination of education and experience in patient support, marketing, patient engagement, medical advertising, pharmaceutical sales, or other closely related roles.

Required Knowledge / Skills

  • Excellent communication skills; patient-centric and customer-service minded

  • Effective project management skills to manage multiple projects and processes

  • Highly organized with the ability to work independently and facilitate appropriate discernment in decision making

  • Exhibits ownership and broad accountability for assigned projects

  • Ability to execute support materials across a variety of channels (e-mail, print, video, text, virtual events, web)

  • An entrepreneurial spirit and an ability to develop creative solutions to complex problems

  • Comfortable working in a highly collaborative and results-driven environment within a growing business unit where we are concurrently learning & building as we drive towards product launch

  • Ability to understand performance analytics and insights and the ability to be able to apply these insights to tactical execution and planning

  • Demonstrated understanding of the legal, regulatory, and compliance requirements for pre- and post-approval activities and ability to model expected behavior for the team

Preferred Knowledge/Skills

  • Working knowledge of commercial marketing related software and platforms including Veeva Vault PromoMats, Salesforce CRM, Marketo, Tableau, Smartsheets, etc


Company Information

Vertex is a global biotechnology company that invests in scientific innovation.

Vertex is committed to equal employment opportunity and non-discrimination for all employees and qualified applicants without regard to a person's race, color, sex, gender identity or expression, age, religion, national origin, ancestry, ethnicity, disability, veteran status, genetic information, sexual orientation, marital status, or any characteristic protected under applicable law. Vertex is an E-Verify Employer in the United States. Vertex will make reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law.

Any applicant requiring an accommodation in connection with the hiring process and/or to perform the essential functions of the position for which the applicant has applied should make a request to the recruiter or hiring manager, or contact Talent Acquisition at

This job is no longer accepting applications

See open jobs at Semma Therapeutics.