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Principal Web Operations Manager

Semma Therapeutics

Semma Therapeutics

Boston, MA, USA
Posted on Tuesday, August 22, 2023

Job Description

General Summary:

The Marketing Technology team is playing a crucial role in enabling our commercial expansion as Vertex commercializes into new disease areas and brings more transformative medicines to patients around the world.

As the Principal Web Operations manager for web and our Acquia platform, you are responsible for supporting the execution of our digital and web strategies, through partnering with business and digital marketing teams across our organization.

You will be responsible for matching business requirements with platform capabilities, helping to formulate and execute on web operations processes, and for providing oversight of web project implementation including management of development teams and contractor resources.

Key Duties and Responsibilities:

  • Understand business requirements as they relate to product capabilities and general web development best practices

  • Partner with various stakeholders to support the development and communication of standardized web operations processes and SLAs

  • Develop and maintain close partnerships with InfoSec to ensure web application security and adherence to security standards

  • Develop themes, epics and user stories as they related to web and digital projects

  • Collaborate with QA & Testing teams to define test plans and test cases based on business requirements; participate in testing activities to validate web projects meet all functional requirements

  • Provide project oversight, including overseeing development teams, assisting in the development of project plans, estimates, timelines and project sizing

  • Provide oversight into web analytics, tag management and Global web analytics platforms

  • Support product backlog, release cycles, capability roadmaps, and prioritization

  • Stay up-to-date with industry trends, best practices, and emerging technologies in web development in order to proactively propose innovative solutions

  • Manage NA based web applications consultants

Knowledge and Skills:

  • In-depth knowledge in the core disciplines of project management, business analysis, solution design, delivery, and testing

  • Experienced in building productive partnerships with business stakeholders and aligning them around a recommendation/solution

  • Strong understanding of agile business processes and developer frameworks

  • Results oriented contributor with a proven track record of on-time project delivery for large, complex projects with global stakeholders

  • Very strong written and verbal communication skills with the ability to clearly articulate requirements, identify gaps, mitigate issues, and reach consensus among both technical and non-technical audiences

  • Strong understanding of web data collection best practices and global web consent regulations such as GDPR and ePrivacy

  • Strong understanding of cybersecurity practices such as https protocol, SSL certs, and WAF

  • Ability to stay abreast of industry and technology trends

  • Ability to work in a fast-paced environment with the ability to manage own workload with minimal direction, adapt and change to business priorities

  • Problem-solving mindset and a proactive approach to challenges

Education and Experience:

  • Bachelor's degree in technology discipline or equivalent

  • 7+ years of experience in web operations as a Web Architect or Business Analyst, with a track record of delivering large-scale web projects

  • Demonstrated knowledge of and experience with web development technologies and frameworks, including front-end (HTML, CSS, JavaScript, etc.) and back-end technologies (Java, Python, PHP, .Net)

  • Demonstrated project management abilities, including prioritization, time management, and adherence to deadlines

  • Experience gathering business requirements and translating them into functional requirements and user stories

  • Experience managing on and off-shore agile development teams, as well as communicating with various stakeholders with varying degrees of technical aptitude

  • Experience with web content management platforms (i.e., Acquia, Sitecore, Salesforce, Adobe), web servers, databases, APIs and cloud services

  • Experience designing and implementing responsive and mobile-friendly web user experiences

  • Experience working with CDPs, web analytics and web personalization platforms

  • Acquia Administrator Certification preferred

  • Life Science or Pharmaceutical Industry experience preferred

Company Information

Vertex is a global biotechnology company that invests in scientific innovation.

Vertex is committed to equal employment opportunity and non-discrimination for all employees and qualified applicants without regard to a person's race, color, sex, gender identity or expression, age, religion, national origin, ancestry, ethnicity, disability, veteran status, genetic information, sexual orientation, marital status, or any characteristic protected under applicable law. Vertex is an E-Verify Employer in the United States. Vertex will make reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law.

Any applicant requiring an accommodation in connection with the hiring process and/or to perform the essential functions of the position for which the applicant has applied should make a request to the recruiter or hiring manager, or contact Talent Acquisition at