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Global Healthcare Exchange (GHX) enables better patient care and billions in savings for the healthcare community by maximizing automation, efficiency, and accuracy of business processes.

GENERAL SUMMARY:

The Revenue Ops Analyst partners with GHX Accounting, Contract Operations, Product and Development teams, and other internal stakeholders to gain a thorough understanding of GHX revenue streams and analyze the workflow, policies, procedures, and data to find areas of improvement and implement solutions. This role will work with the Revenue Cycle Systems manager to review company data throughout the revenue cycle for GHX products. In addition, this role will partner with Corporate Systems to serve as the subject matter expert (SME) for the technical components of business applications supporting the revenue cycle. This role requires gathering product feedback, prioritizing work and ensuring alignment of revenue and billing expectations across all teams. The successful candidate will perform detailed analysis of data and system records to help identify continuous improvement efforts within GHX system processes, product SKU’s and new product implementation/integration. Must have a thorough understand of both the business and technical aspects of the process, systems, and workflow that directly impact the revenue cycle.

KEY RESPONSIBILITIES AND DUTIES

· Evaluating business processes as they relate to revenue and billing cycles, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions.

· Strives to understand the needs and use cases of the revenue cycle for all GHX products.

· Escalates issues to the Revenue Cycles System Manager and/or aide in technical resolutions as appropriate.

· Work closely with the Revenue and AR/Contracts Mangers to ensure accuracy of system records.

· Partner with Product and Development teams to apply proper revenue and billing rules to product SKU’s.

· Acts as a liaison between accounting and business groups such as Product Management, Contract Operations and Sales Operations to ensure accuracy and streamlined efficiencies across the commercial process.

· Maintains knowledge of CPQ software and how system records are processed and works closely with Corporate Systems to identify and solution issues within CPQ and Accounting software.

· Works closely with the Revenue Manager to monitor revenue records and ensure proper revenue recognition.

KEY COMPETENCIES

· Exceptional communication, influencing, and partnering skills at all organizational levels

· Ability to read and interpret legal contracts as they relate to revenue and billing

· Strong research and analytical skills

· Strong attention to detail

· Ability to prioritize and manage multiple responsibilities

· Goal oriented

· Ability to work independently exercising strong judgment and decision-making abilities

· Ability to retrieve and analyze complex data under tight deadlines

· Enthusiasm to be a team player and assist others when necessary

· A technical mindset with great attention to detail

· Strong analytical ability to review historical data and identify trends and outliers as areas of focus

· Strong business and technical acumen regarding the full commercial quote-to-cash process

REQUIRED EDUCATION, CERTIFICATIONS, AND EXPERIENCE

· Bachelor of the Arts or Bachelor of Science, or a combination of education and related work experience

· 3 + years’ experience business application support experience or data management and analysis experience required.

· Experience with CRM tools such as Salesforce, CPQ tools such as Conga, and financial systems such as Oracle Cloud/Fusion

· ASC 606/Revenue Experience

PREFERRED QUALIFICATIONS

· Salesforce.com experience preferred

· Experience with using systems that lack semantic interop

The compensation range for the Revenue Ops Analyst is $71,000-$94,600

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